Senior Director of Ticketing & Customer Service
The Metropolitan Opera seeks a Senior Director of Ticketing & Customer Service to drive policy, standards, and accountability for a world-class customer service operation of over 40 staff and work as a critical member of the Sales & Marketing team to achieve the organization’s earned and contributed revenue goals. The Met seeks an individual who can continue its long history of exceptional customer relations across all Met performances and offerings, including ticket and subscription sales for performances at the Metropolitan Opera House, worldwide customer service for Live in HD, digital products and platforms, donor relations, merchandise ecommerce, and more.
The Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world. Each season the Met stages approximately 200 opera performances in New York. More than 650,000 people attend the performances in the opera house during the season, and millions more experience the Met through new media distribution initiatives and state-of-the-art technology.
The search is being led by Consultant Rachel LeFevre-Snee, in consultation with Tom O’Connor, reporting to Met Opera leadership. The priority application deadline for this search is February 14, 2025. Applications received by this date will receive priority consideration. While we will still accept and consider applications after this date, we encourage you to apply as early as possible for the best chance at being considered for the position. Please note that meeting the priority deadline does not guarantee an interview.
Click below for the full description and the online application.
Note to Applicants:
All applications must be submitted through the application portal linked above, as we do not accept resumes or cover letters via email. Rest assured, a real human reviews every application we receive, and your application decision is not at the whim of AI or keyword filters. We seriously consider and encourage candidates from all backgrounds and experiences to apply. While it may take a few weeks as we process and evaluate submissions, all applicants should expect follow-up regarding the status of their submissions. Due to the volume of applications, we are not able to offer detailed individualized feedback at this time. Thank you.
